Policies

In the realm of e-commerce, clear and concise policies are essential for fostering trust and ensuring customer satisfaction. This document outlines the fundamental aspects of return, shipping, payment and privacy policies, which are critical components of the online shopping experience.

Policies and Regulations

🔐 PRIVACY POLICY

Effective Date: 6/1/25

At Hawthorne’s Treasures, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information We Collect:

Name

Email address

Shipping address

Phone number

Payment details (processed securely through third-party providers like PayPal, Apple Pay, or credit card processors)

How We Use Your Information:

To process and ship your order

To provide customer service

To send order confirmations and updates

We do not sell, rent, or share your information with third parties for marketing purposes. Your data is stored securely and used only to complete your order and provide support.

📦 SHIPPING POLICY

We currently ship to all 50 U.S. states using USPS.

Order Processing:

Orders are processed within 2–3 business days.

Delivery Times:

USPS shipping typically takes 3–7 business days, depending on your location.

Tracking:

A tracking number will be emailed to you as soon as your order ships.

🔄 RETURN & REFUND POLICY

We want you to be satisfied with your purchase. If your item arrives damaged, you may request a return/refund under these conditions:

Return Conditions:

Email us with clear photos of the damage and packaging

The item must be returned in its original packaging

Damage must be verified as caused during shipping

Refunds:

Once we inspect the returned item and confirm shipping-related damage, we’ll issue a full refund

Refunds will not be granted if damage appears unrelated to shipping

💳 PAYMENT POLICY

We accept the following secure payment methods:

Major credit and debit cards (Visa, MasterCard, AMEX, etc.)

Apple Pay

All payments are processed via secure, encrypted gateways. We do not store your payment information.

📜 TERMS & CONDITIONS

By using our website and purchasing from Hawthorne’s Treasures, you agree to the following terms:

All products are sold as-is. Due to the natural nature of crystals and minerals, no two pieces are exactly alike

Product listings, pricing, and availability are subject to change without notice

You agree to provide accurate contact and shipping information during checkout

We reserve the right to update or modify these policies at any time

ANY QUESTIONS? Check out our FAQ

FAQ Contact